bounces

Participant

bounces

You're showing five bounces for my last newsletter. However, when I contact those folks, they tell me that those are valid email addresses. I can forward the newsletter to them one at a time. What's up?

1 REPLY 1
Moderator

Hello @MaryW233 ,

 

I got the contacts unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Deliverability team to see if they have any additional insight regarding that domain / ISP.


William D
Community & Social Media Support

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