The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

bounces

SOLVED
Go to solution
Highlighted
Occasional Contributor

bounces

What's exactly your policy concerning bounces? I noticed having bounced email addresses in my lists, but not reported as such (as far as I can see)

Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Re: bounces

Hello @FrankK63,

 

Thank you for coming to the Community! I'm curious what you mean when you say you do not see them reported as such? Do you mean how you can see that they show up on a bounce report for a particular email  campaign but are still an active contact?

 

If so, bounced contacts are still considered active contacts unless you unsubscribe or delete them. We give you the opportunity to decide what to do with them based on their bounce reason. For example, it could be the reason they bounced was due to a misspelling in the email. Click here to learn how to manage and remove bounces.


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

3 REPLIES 3
Highlighted
Moderator

Re: bounces

Hello @FrankK63,

 

Thank you for coming to the Community! I'm curious what you mean when you say you do not see them reported as such? Do you mean how you can see that they show up on a bounce report for a particular email  campaign but are still an active contact?

 

If so, bounced contacts are still considered active contacts unless you unsubscribe or delete them. We give you the opportunity to decide what to do with them based on their bounce reason. For example, it could be the reason they bounced was due to a misspelling in the email. Click here to learn how to manage and remove bounces.


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Highlighted
Member

Re: bounces

Dear Nick_S, 

 

I have problem that all members from my company email address were bounced. I clicked the link how to manage and remove bounces, but it doesn't work. 

 

Could you please help to solve this? 

 

Thanks and regards, 
Dita 

Highlighted
Employee

Re: bounces

Hello @EoA,

 

Thank you for reaching out to the Community! I apologize that the link did not work for you. Please click on this helpful article to see what your next steps should be with managing your bounces. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured