campaign design

JoanneR258
Participant
I am trying to edit an event and the program is really glitchy and impossible to edit.
5 REPLIES 5
William_A
Moderator

Hello @JoanneR258 ,

 

Can you please elaborate on the issues you're seeing when working on your event? Are the issues with the event's Basics, Settings, or Registration tab elements? Or is the issue with an invitation email being built through the event?


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William A
Community & Social Media Support
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DevelopmentPS
Regular Participant

@JoanneR258 - same!  Now having issues with accepting payments for events since the CC platform is now collecting a fee.

DevelopmentPS
Regular Participant

Is anyone else having problems with credit card processing since CC has started collecting a platform fee?

Have you attempted to disconnect and reconnect the WePay / PayPal account used to collect payments? Have you checked settings in your WePay / PayPal account to make sure there's nothing preventing or interrupting connections to 3rd party programs?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
DevelopmentPS
Regular Participant

Yes - we disconnected our WePay account. We've had support conversations with WePay, and their review of their API records reveals no declined transactions, pointing back to Constant Contact. Awaiting a response from a Constant Contact "specialist" who will be able to talk to WePay and review our Constant Contact account.

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