campaign search bar

SaraHart
Participant
The campaign search bar never seems to work anymore. I just get a loading symbol that freezes and never ends up loading anything. I've tried on multiple browsers, and it's always the same. It hasn't worked for me in probably two months.
2 REPLIES 2
William_A
Moderator

Hello @SaraHart ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

When you're performing a search, setting the criteria to something more specific (Campaign Name, Subject Line, Email Content) can help significantly reduce the time it takes to search, and avoid an overloaded search.

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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Caitlin_M
Administrator

Hi @SaraHart. I wanted to chime in to let you know that at the time of your posting, we were experiencing an issue with our campaign search feature. It has since been resolved and you should be able to search successfully. Please let us know if this is not the case.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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