campaigns don't load, images don't insert, I have to log completely out anytime I leave a campaign.

JeanY0
Regular Participant

What is going on? I've had so many problems since lat April. It started with replacing images - no images in the account would show, I'd have to leave the campaign and re-enter to get access.

 

Then there was the day of the big change, where basically I could not get into my account or my client's accounts any way, even with help from support (47 minute wait).

 

Now today I am still unable to re-enter  a campaign if I navigate back to the account's list of campaigns, and images are not showing when I try to replace an image.

 

I manage six accounts in Constant Contact and I am ready to move them all if problems continue.  Maybe you are trying to get rid of accounts like mine - if so, you are sure succeeding.

1 REPLY 1
William_A
Moderator

Hello @JeanY0 ,

 

I've submitted your case to the Partner team for a follow up to address your issues. Typically they're able to respond to these cases within 1-2 business days. If you need a quicker response, please call the partner team directly at 1-855-854-8609 and wait for an agent to get to you in queue, or email them at partner_support(at)constantcontact(dot)com .


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar