can't access my campaigns

LaurieL2
Participant
For some reason, CC won't load my campaigns, and I am afraid that I probably lost what I was working on. It's very frustrating. I have tried logging out, logging back in, quitting Firefox and relaunching it, and now I just want to scream.
1 REPLY 1
William_A
Moderator

Hello @LaurieL2 ,

 

Are you still encountering the issue? When I check in your account, all of your campaigns load up right away for me for reporting and the editors. I tested on both the welcome and campaigns pages.

 

If you are still encountering issues, then you're likely dealing with a more localized connectivity issue. In that regard, I'd recommending starting with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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