can't update account emails

SOLVED
Go to solution
AmericanRecyclerNews
Rookie
0 Votes

Why can't we remove an account email?? The person is no longer an employee and I think we even deleted her email account so why am I unable to edit my own account info??

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @AmericanRecyclerNews ,

 

If the verified address you're trying to get rid of is being used for the main account email, the account's billing email, or other official email addresses associated with your account, you'll need to replace it with a different verified address before it can be deleted.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @AmericanRecyclerNews ,

 

If the verified address you're trying to get rid of is being used for the main account email, the account's billing email, or other official email addresses associated with your account, you'll need to replace it with a different verified address before it can be deleted.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Apr 23
Community Conversations: SMS Marketing - Activate, Regulate, Communicate!
2PM - 3:00 PM EST