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canceling a scheduled email

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Coni
Participant
‎07-30-2023 02:38 PM
0 Votes
‎07-30-2023 02:38 PM
How do you cancel an email ready to go out
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William_A
Administrator
Administrator
‎07-30-2023 05:23 PM
0 Votes
‎07-30-2023 05:23 PM

Hello @Coni ,

 

The option to unschedule a scheduled email will display on the Campaigns page, as well as it More menu, after the email is in scheduled status. If the email is in Draft, Active (in the middle of sending), or Sent statuses, it can't be unscheduled.


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William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎07-30-2023 05:23 PM
0 Votes
‎07-30-2023 05:23 PM

Hello @Coni ,

 

The option to unschedule a scheduled email will display on the Campaigns page, as well as it More menu, after the email is in scheduled status. If the email is in Draft, Active (in the middle of sending), or Sent statuses, it can't be unscheduled.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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