cancellation of card for payment purposes

[CeciliaS50]

Hi, I can't remove my credit card here As email sent months ago that I have suspended the account and have balance for subscription until it expires. However, no one has replied back to my email to confirm I will not be auto-charge. Pls reply asap.

[William_D]

Hello @CeciliaS50 ,

I'm not finding any credit card removal emails or cases associated with your account, however I got your case submitted to our Billing with this post referenced. When they have an update they'll make sure to reach out. That said, you'll likely get a quicker resolution if you call in to explain the situation.