cant delete

BrendaM23
Participant

cant delete

This page does not work. Trying to delete email addresses that are non existent and they will not delete.

1 REPLY 1
Aaron_H
Employee

Hello @BrendaM23,

 

Thank you for bringing your concern to the community page.  I'm sorry for the confusion caused by that reporting page.  When you delete a contact from the bounce report screen, they will be removed from your contacts page, but stay on the bounce report.  That report is simply a historical report that shows which contacts bounced when you sent that email.  If you delete them from there, the contacts will not be sent any of your future campaigns, and they will not show up on future reports.

 

 


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.