Solved: Re: captcha

DavidP896 · ‎02-01-2018

I am truly angry that you have decided to include this old-school feature in my embedded form - especially since you could not be bothered to tell me this was coming. This is my third embedded Constant Contact form, but the only one with captcha. How can I get it out of the form - sooner, not later.

Evan_G · ‎02-01-2018

Hello @DavidP896,

Thank you for reaching out to the Community!

I apologize for any frustrations that came from that captcha being added to your signup form. This is not a permanent feature on your signup form but rather is something that's added when you have a great number of signups within a 24 hour period. This is in place to protect your mailing list from bogus signups. That said, this captcha box should be removed from your online signup form within the next 24 hours. In the meantime, please let us know if you have additional questions.

Thanks again, have a great rest of your day!

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Evan_G · ‎02-01-2018

Hello @DavidP896,

Thank you for reaching out to the Community!

I apologize for any frustrations that came from that captcha being added to your signup form. This is not a permanent feature on your signup form but rather is something that's added when you have a great number of signups within a 24 hour period. This is in place to protect your mailing list from bogus signups. That said, this captcha box should be removed from your online signup form within the next 24 hours. In the meantime, please let us know if you have additional questions.

Thanks again, have a great rest of your day!

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

TonyS3726 · ‎05-17-2018

we have the catcha in the bottom right corner but not on the form

why?

Evan_G · ‎05-17-2018

Hey @TonyS3726,

Thanks for reaching out!

I am sorry that the reCaptcha is not displaying on the proper area of your website. I am wondering if this is an issue with the placement of the code on your website or some sort of device related display issue. Please send an email to social_support(at)constantcontact(dot)com with your username, your website address, information about the device that you are using when you see this issue and a mention of this post. We'll hop in and take a deeper look.

Thanks!

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

ElenaM · ‎10-05-2018

Hey,

did you find a solution for this? I am facing the same issue in my inline form.

Frankie_P · ‎10-05-2018

Hi @ElenaM

Thank you for reaching out to the Community about your sign up form. I'm sorry to hear you're having this same experience with the reCaptcha on your form. Which kind of device are you using to view your website? What's the website your form can be found on? Once we have these details we can troubleshoot this further for you.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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