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changing email addresses

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HeartlandComChorus
Rookie
‎03-30-2022 08:01 PM
0 Votes
‎03-30-2022 08:01 PM

system won't let me change email address on

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William_A
Administrator
Administrator
‎03-31-2022 01:07 PM
‎03-31-2022 01:07 PM

Hello @HeartlandComChorus ,

 

If a contact's email address has been locked in for that contact ID, then you won't be able to update its address. I'd advise adding the new email as a wholly separate contact with all the other contact info associated, then delete the old one.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎03-31-2022 01:07 PM
‎03-31-2022 01:07 PM

Hello @HeartlandComChorus ,

 

If a contact's email address has been locked in for that contact ID, then you won't be able to update its address. I'd advise adding the new email as a wholly separate contact with all the other contact info associated, then delete the old one.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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