Hello @LWhite ,
Can you elaborate at all on your issue? I'm not seeing any recent cases - chat or otherwise - for the account linked to this Community profile. What is the error message you're receiving? Are you logged in as the account owner? Do you pay for your account directly through us, or to a 3rd party partner business / organization?
Support Tips
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
See ArticleSupport Tips
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
See ArticleSupport Tips
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
See Article