chatting

[MarcP315]

i am stuck in a circle trying to load chat. I load it, hit submit, get a new pop up with options like chat, tutorials, blah blah blah so I hit chat AGAIN and it gives me the first screen that I have to fill out that results in a new pop up with options like chat, tutorials, blah blah blah so I hit chat AGAIN A SECOND TIME and it gives me the first screen....

do you get where I am going with this?

[William_D]

Hello @MarcP315 ,

Can you elaborate a bit on how you're trying to access chat support? Are you accessing it while logged into your account, via the Help button at the top of the screen? Or are you trying to access chat support through the support contact and hours page? Or are you trying to access it from elsewhere? Are you getting any specific error messages? Are you trying to access chat support during our main support hours?