chronic "bounce, and suspension of a GOOD email address


chronic "bounce, and suspension of a GOOD email address

I am so frustrated at one of my members not getting my eblasts.  Others in his office do.  I've deleted and re=entered his email, it is a GOOD email.  it went from Bounce to suspended and YES I listened to the bounce suspend video.  I do NOT understand why this person cannot receive a constant contact blast.


Hello @AIAM 


We apologize you are frustrated with this deliverability issue. We will need just a little more info to help.


Does this email start with a role address? 

You mentioned that it was suspended. Have you unsuspended the email and attempted a resend?

If so, did it bounce as suspended again or as a different type of bounce? 

Adelina R
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.