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chronic "bounce, and suspension of a GOOD email address

AIAM
Participant
‎09-26-2020 11:07 AM
‎09-26-2020 11:07 AM

chronic "bounce, and suspension of a GOOD email address

I am so frustrated at one of my members not getting my eblasts.  Others in his office do.  I've deleted and re=entered his email, it is a GOOD email.  it went from Bounce to suspended and YES I listened to the bounce suspend video.  I do NOT understand why this person cannot receive a constant contact blast.

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Adelina_R
Employee
Employee
‎09-26-2020 02:15 PM
‎09-26-2020 02:15 PM

Hello @AIAM 

 

We apologize you are frustrated with this deliverability issue. We will need just a little more info to help.

 

Does this email start with a role address? 

You mentioned that it was suspended. Have you unsuspended the email and attempted a resend?

If so, did it bounce as suspended again or as a different type of bounce? 


Adelina R
Community & Social Media Support

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