connectivity

office-gsec
Participant

connectivity

The program gave a message that it could not "save" the materials, causing me to re-start the program 16 times in one evening!

 

Pathetic!

1 REPLY 1
William_D
Moderator

Hello @office-gsec ,

 

I didn't encounter this error at all while testing in your account, nor in mine. Are you still experiencing the issue? If so, then it means you're likely running into connectivity issues when trying to work in the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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