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contacts being suspended that SHOULD NOT

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Occasional Visitor

contacts being suspended that SHOULD NOT

Can you tell me why contacts that open every single email are being suspended???? Such as a contact with 492 engagements? Not okay.

1 REPLY 1
Employee

Re: contacts being suspended that SHOULD NOT

Thank you for reaching out to the Community. I see you also reached out to us on Twitter concerning this. I'll also reply here. When Constant Contact sends an email, it is then received by the ISP (Internet Service Provider) of the recipient to be reviewed and then delivered. Sometimes, even good email addresses can bounce if there's a change in their status or an issue with the ISP. A contact that has received multiple successful emails still has the chance of bouncing in the future. When we receive multiple bounce reports regarding a contact it ends up in a temporary suspension. If the issue (on the ISP side) has not been resolved that temporary suspension can become long-term. We do have a Deliverability team that can assist you with reviewing these contacts and possibly removing them from suspension if need be.


Antonas_S
Community & Social Media Support

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