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contacts with multiple email addresses

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Occasional Contributor

contacts with multiple email addresses

Hello, 

 

in july of 2018, Constant contact decided to split contacts that had multiple email addresses into separate contacts. I'm wondering if there is a way to find out who they split so we can delete the contacts they created as it has recently been brought up that people have been complaining about receiving double the amount of the exact same emails. 

 

Thank you for the assistance. 

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Employee

Re: contacts with multiple email addresses

Hey @WalterB70219,

 

Thank you for reaching out to us! That is a great question. In order to see what contacts were split last year, you will want to export all contacts and then take a look at the Source column. If the source says "System", then they were created or altered in the split. Please let us know if you have any other questions! 

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

1 REPLY 1
Highlighted
Employee

Re: contacts with multiple email addresses

Hey @WalterB70219,

 

Thank you for reaching out to us! That is a great question. In order to see what contacts were split last year, you will want to export all contacts and then take a look at the Source column. If the source says "System", then they were created or altered in the split. Please let us know if you have any other questions! 

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

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