contacts

EileenK28 · ‎11-16-2018

On my Bounce report, there are several people listed whom we want to keep on our list as we try to find their new email addresses. I would like to be able to set it so we "temporarily do not send" to them directly from that bounce list. Right now, my only direct option is to Delete them.

Alex_S · ‎11-16-2018

Hello @EileenK28

Thanks for reaching out for support! I'm happy to help. While you cannot change the permission status of the contact to place them on hold while viewing the bounce report, you do have the option to change their permission status when viewing each contact entry individually.

While I know this is not exactly what you are looking for, it is an option for you. I agree that it would be useful to change the permission status of a contact entry directly from the bounce report page, so I will forward this feedback to the appropriate team for review.

Thank you!

Alex S.
Community & Social Media Support

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EileenK28 · ‎11-16-2018

I do understand that option. The issue is dealing with the bounces efficiently in one list. Going back and forth to main contact list and changing the status of each individual is time-consuming.

Adrienne_B · ‎11-17-2018

Hi @EileenK28

Thank you for providing that feedback, I can certainly understand how that is a time consuming process and I will absolutely submit it to our team. Please feel free to reach out should you need anything else.

Thank you for using Constant Contact. Have a great day!

Adrienne B.
Community & Social Media Support

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