I have had to log off and log back on 3 times today to try and complete 3 different emails. Been working on it for 4.5 hours. Everytime, after about 3 images, the program freezes and I can't get to my image selections. I can't search for images, I have to reload them to use them. This problem has been going on for 2 months, I have complained 3 or 4 times, I just don't have the time to stay on chat for 30 or 40 minutes, everytime I do give you all access you see the problem and tell me you will get back to me and you never do. Now, I can't upload any new contacts. So friggin frustrated with this program.
Hello @DonnaB009 ,
During any of the times you've done chat support have they suggested any connectivity troubleshooting with you? If not, the next time the issue occurs, please perform these basic connectivity troubleshooting steps:
Once we've eliminated these as possibilities, if none of them were able to get through your issues, then please provide a screenshot of your speedtest, including the More Info section. An upload latency of higher than 100ms will definitely be causing issues, and may require a conversation between you and your ISP. Otherwise we can take a look at the results of the speed test and do more advanced troubleshooting.