Thank you for reaching out to the Community with your feedback and question. Our Tier 2 team provides support for our Custom Code editor, and I recommend you call in and speak with them for some in-depth troubleshooting on this issue. Our Tier 2 team will need some additional information from you to determine if the issue can be resolved with us, or if you will need to reach out to Springbot for assistance.
Please call our regular Support number - 866-289-2101
The Tier 2 transfer line is open Monday - Friday: 9 am - 7 pm ET
-- Please let the support agent know you need assistance with a Custom Code email so they can get you transferred over to Tier 2.