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customers not getting emails

BradleyW7
Participant
‎08-17-2021 05:00 PM
‎08-17-2021 05:00 PM
We are receiving complaints that our customers are no longer getting our emails. Help!
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1 REPLY 1
John_M
Employee
Employee
‎08-17-2021 08:45 PM
‎08-17-2021 08:45 PM

Hello @BradleyW7 ,

 

Have those people that have indicated to you that they are no longer receiving your emails checked all other folders within their inboxes? There is a possibility that they are still receiving your newsletter just not within the primary inbox. Have these people safelisted you as a sender within their email client already? The steps for them to safelist you as a sender I have provided for you here. To further trouble shoot this it is best to speak with our deliverability team directly. They can be reached at phone number 866-433-8499.

 

 

John M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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