customers not receiving emails

CharlesP27380
Occasional Participant

customers not receiving emails

Hi CC. A member just called to say he received one email from us this morning, but only his wife received another email we sent over the weekend. He shows on the HAS NOT OPENED list, but he never unsubscribed to any email. The emails are not in the spam folder. Until last week he was receiving all emails from us. Any insight?
1 REPLY 1
William_D
Moderator

Hello @CharlesP27380 ,

 

Here are some general best practices for deliverability.

 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.


William D
Community & Social Media Support

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