downloading a survey spreadsheet

joshr3
Participant

downloading a survey spreadsheet

I have no idea if it's my Mac or Chrome, but your system will not allow me to download my survey .csv I am doing everything correctly. I hit the check box and hit the download button... but nothing happens. Just thought you should know. Thanks!
1 REPLY 1
William_D
Moderator

Hello @joshr3 ,

 

Taking a look at some of your legacy surveys, the ones with attempted exports all downloaded without any issue, so it sounds like you may be running into a connectivity issue. 

Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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