e-receipts

CharlesM8653 · ‎10-24-2018

When I print an e-receipt, the amount paid is always cut off. I also tried copying the email, but when I paste it into a Word document, the amount paid is still missing. I need the hard copy for filing purposes.

Can the receipt be formatted so the whole receipt is within printable margins?

Charles McCracken

Zoe_H · ‎10-25-2018

Hello @CharlesM8653,

Thank you for reaching out to the Community! I apologize that you are having this experience with your e-receipt. To fix this issue, you can save the receipt to your computer as a PDF and then it should print off correctly.

Zoe H.
Community & Social Media Support

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DanM87 · ‎04-07-2019

Outputting the supplied email to a PDF produces the same results. I see this every month and wonder, am I the only one that has this problem (now I see I am not).

Formatting the email to be print friendly would be a great help. Even a simple fix as condensing everything to the left.

The issue is still present when attempting to print at a smaller scale (to a printer below 90%, or PDF).

Zoe_H · ‎04-07-2019

Hello @DanM87,

I apologize that you are having the same issue as well. Have you tried saving your receipt to your computer as a different file type other than PDF? That may fix your issue as well.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

DanM87 · ‎04-07-2019

Thanks for the prompt reply, but how is that a solution?

Sure I can take a screen shot and print out the screen shot, but it would be an extra step that wouldn't be necessary if the formatting of the payment receipt emails were adjusted to work properly when printing or exporting to a PDF.

Seems to me, it's more of a bug in email formatting rather than requiring a workaround.

My guess is most users workflow consist of getting the receipt email, then clicking print so it can be submitted to the right person or a hard copy for internal records. Or they would simply print to a PDF for electronic submission/record keeping.

If you'd like more information I'd be happy to provide it to get a resolution to this issue.

Zoe_H · ‎04-07-2019

Hello @DanM87,

We completely understand why having your e-receipt be print friendly is important to you and I am more than happy to submit your feedback on this over to our engineers for review! Thank you for your feedback and have a wonderful Sunday.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

JeffC8199 · ‎01-15-2020

Has there been a solution to this. I am having the same issue.

Adrienne_B · ‎01-16-2020

Hi @JeffC8199

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

I'm sorry that you are having trouble printing your invoice. I know it's important for your experience with the product be quick and efficient. Currently the issue isn't yet resolved, but will submit your feedback to our team.

Thank you for using Constant Contact. Have a great evening.

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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