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Hello @GylianS ,
Thank you for sending along this feedback. I am glad that you were able to get help from Kara when you called in. If you have not passed your feedback along to our Feedback Area (or through the Feedback links on the bottom left side of the page after you log in), I would recommend to send some of this information to those areas. They have more visibility with the teams that handle some of the changes that you are looking for (i.e. templates).
For copy/paste and keeping the formatting on your test, you can set your Paste Options within your account to keep formatting. This is something that we do not recommend though, because it can cause issues like you noted in #3. If formatting is done through a different program, there can be some extra formatting taken along with the text that might not translate well into HTML (our system sets up the HTML for you on the back end when you are editing blocks). If possible, we recommend typing within a block and formatting text in Constant Contact, or just pasting text into Constant Contact and then styling your text (i.e. size, font, style) within our editor.
You also mentioned adding contacts from Microsoft Outlook, we have a couple of ways to do this. You can export from Outlook to a file, then edit the file and upload into your account or you can use our QuickImport tool, if you meet its requirements (listed in the link).