We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

email address containing underscore


email address containing underscore

Any email address containing an underscore in the address cannot be uploaded


Hi @SandraB13


Thank you for reaching out to the Community about your contacts. I'm sorry to hear you are unable to upload this email contact! Email address containing underscores in them should be allowed to be added in to your account. How were you adding this contact (typing in one contact, pasting or typing in multiple contacts, uploading a file of contacts)?  Did you receiving any error messages? Has this happened in more than one browser or a private/incognito window? Knowing these details can help us try to troubleshoot this further for you.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.