I am the membership chairman for our chapter. I have been in contact with this person a number of times, and he has assured me that this is a valid email address that he has had for many years. He said that our messages are not going to his spam folder or otherwise blocked. But they are being "bounced" nonetheless and he is "suspended." I have tried removing his listing from Constant Contact and re-entering everything manually, to no avail. What can be done fix this and to remove the "suspended" classification for this email account so they will get through to him? Thank you very much in advance. My personal email is , and I'd appreciate you looking into this for us.
Hello @NVATU ,
I got the contact unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.
If the non-existent bounce occurs again, then it may be worth reaching out to our Deliverability team to see if they have any additional insight regarding that domain / ISP.
William, I am having an issue similar to this. One customer really wants the emails but her email address is "not a valid email address" when i enter it manually as a new contact. Can you look into this for me? Let me know how I can send you the address without posting it here.
Hello @CarolT992 ,
Have you tried using the paste/type multiple method or using a CSV file to upload the contact? Otherwise please reply directly to the automatic @ mention email you receive from this response with the contact's details (name, email, list you want them on, etc.) so we can investigate further. If you're unable to reply directly to that email, please call our general support line, and provide them those contact details so they can assist further.
Thanks William, It worked. But there is no "Accept as Solution" button in the bottom right hand corner.
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