email campaign

miah03
Participant

email campaign

for the past 2 days every email campaign takes me to a blank page, i refresh the page and it is still blank, i had issues in the past as well with C.C

1 REPLY 1
William_D
Moderator

Hello @miah03 ,

 

When you have the chance, can you please answer the following questions for troubleshooting?

  • Is this occurring with only email campaigns, or with other campaigns as well?
  • Are the email campaigns you're trying to access in Draft, Scheduled, Sent, or a mix of statuses?
  • Are they set for automatic Resend-to-Non-Openers, or for AB Subject Line testing?
  • Is the blank page occurring when you click the email in the homepage, My Campaigns page, Reporting page, or all of them?
  • Is this issue occurring on other devices or networks? Does performing any connectivity troubleshooting like cache clearing alleviate the issue?

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William D
Community & Social Media Support
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