Hello @BillP283 ,
Are you seeing this issue on multiple email programs, or just one in particular? If you're seeing it in an Outlook program, which version(s) are you seeing it occur in?
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If the issue is occurring in Outlook 2016, does performing the following steps alleviate the issue:
- Click File > Options > Mail > Message format
- Uncheck the option "Reduce message size by removing format information not necessary to display the message"
- Uncheck the option "Remove extra line breaks in plain text messages"
- Click File > Options > Mail > Reading Pane
- Disable "turn on automatic full-screen reading in portrait orientation"
- Restart Outlook
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If the issue is occurring in Outlook 2013, does performing the following steps alleviate the issue:
- View tab > Reading Pane > Options.
- Uncheck "Turn on automatic full-screen reading in portrait orientation"
- Restart Outlook and send a new test email
- If that doesn't help, also try: File > Options > Mail > Message Format: Reduce message size by removing format information not necessary to display the message
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William A
Community & Social Media Support
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