email error

JoyaA6
Participant

email error

Hi All,

 

I keep trying to send an email campaign and every time I get this message:

 

"We couldn't send your email due to one or more errors"

 

I test for errors first and it seems to come up fine, so I have no idea what the problem is.

 

Help!

Thank you!

1 REPLY 1
Zoe_H
Employee

Hello @JoyaA6,

 

Thank you for reaching out to the Community! I took a look at the email you are trying to send with the error message. It looks like our system can't send the email due to the combination of a bracket "[" next to a symbol "#". This is something we are currently working on fixing. I was able to change your brackets to parenthesis in your email. The email I fixed has the words "Support Copy" in front of your regular title, please try to send that one out and let us know if you receive another error. Thank you!   


Zoe H.
Community & Social Media Support

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