email file record

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email file record

Do you plant an email file record into our accounts to enable you to work on issues. We have a name Mike Busch-  Is this one of your people? Not ours.

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Moderator

Re: email file record

Hi @RichardR4516 

 

Thank you for reaching out to the Community about your contact! With the help of our upper level of support we were able to take a closer look at the email address you have mentioned. There was only one email address on this profile, so it's not a new address that was updated by the account owner or the contact from a prior existing address. Not only this, but the contact is appearing to have been added on 12/27 by the account owner, along with most of the contacts in your account. Were your contacts added via a file import? If so, we would suggest checking that file to see if the contact is in it, particularly for hidden rows.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Highlighted
Moderator

Re: email file record

Hi @RichardR4516 

 

Thank you for reaching out to the Community about your contact! With the help of our upper level of support we were able to take a closer look at the email address you have mentioned. There was only one email address on this profile, so it's not a new address that was updated by the account owner or the contact from a prior existing address. Not only this, but the contact is appearing to have been added on 12/27 by the account owner, along with most of the contacts in your account. Were your contacts added via a file import? If so, we would suggest checking that file to see if the contact is in it, particularly for hidden rows.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

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