email list

JaniceZ41
Participant

email list

Why after I deleted emails from the list after alst email sent did it still send to those people.

3 REPLIES 3
Zoe_H
Employee

Hello @JaniceZ41,

 

Thank you for reaching out to the Community! I apologize but I did not quite understand your question. Can you please give me some more information so I can better assist? 


Zoe H.
Community & Social Media Support

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My question was...I sent out my first email. I have since been told by customers taht they no longer wanted to be on the list. So I went in to edit the list and deleted those. I said it worked and no longer showed them on the list. Then I sent out the second email. They wre still ent the email. Why???

Hello @JaniceZ41 ,

 

So that we can troubleshoot further, please respond to the @ mention email or call in to support. Make sure to provide examples of contacts that were removed from the list, and the name of the list(s) involved.

 

Additionally, if possible, please elaborate in full detail the steps you took when setting up this email, removing those specific contacts from the applicable list, and if the email was scheduled before or after removing those contacts. If applicable, please check and see if any of those example contacts were on any other lists that the email was sent to.


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William D
Community & Social Media Support
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