email text reformatted (by itself) after being saved as draft or sent as preview


Hi CC,


I've been encountering this issue where the main email text body that I am creating is always (auto-)reformatted (by CC system) after I save the email as a draft or sent the email as a preview. Please see attached images - image 1 shows the preview email that was sent (with proper text paragraph format) and image 2 shows the draft email after I return to it after saving (the paragraphing format was missing). 


Kindly advise how to resolve this issue as it is inefficient to always be re-editing the draft emails.


Image 1_CC Draft Email Preview.PNG

Image 1_CC Draft Email Preview



Image 2_CC Draft Email AutoReformatted.PNG

Image 2_CC Draft Email AutoReformatted





Hello @ABC4,


Thank you for reaching out to the Community! It looks like this formatting is changing due to copy and paste. That can bring in unwanted code from where it was copied from. You will want to delete the text block and re-type everything manually into a new one to prevent this from happening again. You can also copy and paste your text from Notepad in order to remove all the unwanted code. 

Zoe H.
Community & Social Media Support

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