emails Suspended that are valid?

MarcieM193
Occasional Participant

emails Suspended that are valid?

Why are emails Suspended that are valid? And Two weeks is way too long for time sensitive emails that need to be received that day. 

1 REPLY 1
William_D
Moderator

Hello @MarcieM193 ,

 

Here's information on suspended bounces, and why contacts will end up in suspension.

 

If you believe a valid email address is bouncing as non-existent erroneously, it'd likely be worth reaching out to that contact or their email provider, to see if they have any insight why they're responding to our servers claiming its non-existent. You're also welcome to contact Deliverability to see if they have any specialized insight they can offer regarding a particular contact, or to see if any logs can be pulled. 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.