emails going to spam:

Participant

emails going to spam:

Hey there, 

 

Our campaign has started going to spam. Our Test email and the one we sent out to 85 contacts have gone to spam. 

Can you help us? Thanks.

1 REPLY 1
Moderator

Hi @Miraa25 

 

Thanks for reaching out to the Community about your email! I have taken a look at this campaign and was unable to replicate this same experience. The test email I have sent myself did land directly in my inbox. Did this campaign land in your personal spam folder or for any other contacts as well? In some cases this can happen due to content or even the email's subject line. So one of the troubleshooting steps we always suggest is to send a blank test with an altered email address. Overall though what can trigger this spam filtering varies case by case. Because of this I would suggest speaking with our Deliverability Specialists. These agents can take a closer look at your email campaign.


Frankie.P
Community & Social Media Support

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