emails not getting through

Regular Participant
You have a serious issue with emails getting through. This is huge and if not corrected, I will move to a different email list management company. I spent time troubleshooting why a test email was not going through. Your delivery specialist said it was due to the 'marketing@' format. I tested it with a gmail account. The newsletter is not getting through. If it cannot get through to a gmail account, there is a big problem here. Please advise.

Hello @SallyL7 ,


I was able to test send several of your most recent emails, and all of them went through to me right away. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. You may want to check your self-authentication for your emails, if you're having trouble with deliverability despite having that already setup.


You may also need to check in your network security / work with your IT on some of the following safelisting practices:

Safelisting Constant Contact domains in a security system

Safelisting email addresses in an email client or security system


Beyond those aspects, I'd also advise going through what the Deliverability agent sent in their follow-up email.

William A
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