error message when selecting recent template to copy

Participant

error message when selecting recent template to copy

When i go to create an email,  and select a previously sent "Recent" template then select "Copy Campaign" button i get the below error.

please advise

 

Oops! Something went wrong.

 

To fix this problem, we suggest that you return to the previous page, then try again.

If that doesn't work, log back in to Constant Contact, then try again.

If you continue to receive this error please contact our Support Team.

 

  

1 REPLY 1
Employee

Hello @KenK108,

 

We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.


Zoe H.
Community & Social Media Support

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