errors in saving changes

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Regular Visitor

errors in saving changes

I used a copy of a previous email today and when I previewed, all my changes were there but the email sent out did not have any of the saved changes. Now I am getting bombarded with emails and have to redo the work I did this morning....once again, I hate the changes. We have had nothing but issues since
2 REPLIES 2
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Advisor

Re: errors in saving changes

Did you actually send youself a test email?  Or did you just preview?

You always want to send a test and go through it checking everything.

Not doing so is like heading out on a road trip while being only "sort of" sure you didn't leave the oven and the stove on.

 

Michael

Highlighted
Moderator

Re: errors in saving changes

Hello @TamsinR,

 

I'm very sorry to hear this happened. Has this been occurring frequently since the change in site interface? If you could, would you be able to take a screenshot or send yourself a test send to your inbox before doing a live send next time? This way we can have something to compare it to and if it did happen again we would have something to reconstruct it with. 

 

We would very much like to get to the bottom of this issue and please reach out to us at social_support(at)constantcontact(dot)com if the issue persists.


Nick S.
Social Media & Content Manager

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