errors with segment criteria

LenaK15
Participant

errors with segment criteria

 

I'm having problems with lists populating with unwanted emails when I have specifically created 'not tagged with... ' criteria.

To test and also keep it really simple I only created one criteria: 

I select 'has not been sent any of last 5 emails' BUT the list populates with subscribers who HAVE been sent the emails.  ??? Anybody else had these problems?

1 REPLY 1
David__B
Employee

Hi Lena. I'm sorry to hear segments are not working as intended for you. Could you send your username and name of the segments experiencing issues to social_support(at)constantcontact(dot)com so we can take a look and troubleshoot? Or you can call our support team if you prefer, their number and hours are listed here.


David B.
Community & Social Media Support

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