Thank you for reaching out to the Community with this. I do see you were able to contact a couple of our support agents so I'm hoping they were able to assist you, but just in case I do have the answer for you.
What you're seeing is actually the picture associated with a post created through our Social Share feature, not the Facebook Ad. Facebook Ads never pull from any of the stock images we offer for Social Share posts. They only pull from pictures from within the campaign being used as the advertisement. The post you are seeing is only visible on your Facebook business page and only to people who "Like" or visit your business page. You could always delete the post from your business page and then create a new Social Share post to take its place. This will not impact your Facebook Ad whatsoever.
Click here for a helpful step-by-step tutorial on how to create a post in Social Share.
Whether you’re looking for someone to help guide your marketing or do it for you, we have plans to meet your budget and needs.Explore Plans
We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...Read More