field names

[JohnY1]

When uploading a list, I often have to select "email" multiple times before that field name is accepted. 5-10 times is common, but sometimes it takes 20 plus times. I'm writing this after trying 45 times to get the field name to stick, without success.

[Nick_S]

Hi @JohnY1,

That's certainly a strange issue and I'm not finding any other reports of it in my system. What is the title of the email column in your spreadsheet? I would assume something like Email or Email Addresses, but just want to confirm (as it should recognize it and auto-populate).

Additionally, have you tried switching web browsers or changing internet networks just to see if it fixes the issue? That might help narrow it down.

Otherwise, I recommend speaking with our customer support on the phone as they could screen share with you and observe the phenomena and it might help us figure it out.

[JohnY1]

Hi Nick. If it's not a reported problem others are experiencing, it's likely something on my end., although I will say it's happened with three different browsers on two different devices (laptop and desktop) and networks. As you said, when the title of the email column is in the file, it works fine; it's just when the column isn't named in the file that the problem occurs (although it would seem like your system should be able to recognize a column of email addresses). I'll change that on my end, but just thought others might be experiencing the same issue. Thanks.

[Nick_S]

Hi @JohnY1,

I appreciate the follow up! I actually tried to replicate the issue myself just now by importing a spreadsheet without an email address header and it didn't give me any trouble. But you've also tried multiple troubleshooting steps and the issue still occurs, which is really weird. Certainly, we would be happy to investigate further if you ever want to call in and work with an agent directly!