font issue

[DebbieM7820]

Hi there, I seem to be having issue with trying to change fonts in my campaign. I select a font then it keeps defaulting back to 'Arial'.

[Desi_B]

Hey @DebbieM7820,

Welcome to the Community! Thank you for reaching out! We would be happy to take a look and see what the issue is with the fonts! What is the name of your Campaign? If you feel more comfortable, you can also email us the Campaign name at Social_support(at)constantcontact(dot)com. 

[user60095]

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@DebbieM7820 wrote:
Hi there, I seem to be having issue with trying to change fonts in my campaign. I select a font then it keeps defaulting back to 'Arial'.

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I have the exact same problem. Have tried a variety of things.

[Taryn_L]

@user60095

Thank you for reaching out to the Community! I'm sorry to hear you are having issues with the font in your email. I would be happy to take a look into this for you!

Please email us at social_support(at)constantcontact(dot)com with your username, the name of your email campaign, and a reference to this post and we will investigate further!

[user92029]

Having Same issues, by default it is arial!

[Frankie_P]

Hi @user92029 

Is your text’s font changing even after updating the Global Font in your campaign?

If so I apologize this is happening and would like to troubleshoot this further for you. For instance, do you have a spellcheck feature running in your browser? We have seen some cases global font selection overrides the selected font of your text when using Spell Check. In these cases we suggest using spellcheck prior to changing a block's font type. If you do not fall under this category please let us know!

[PEPR]

This also happens with every single on of our campaigns, regardless of the global font settings

[Zoe_H]

Hello @PEPR,

I apologize that this is happening to you as well. Can you try deleting the text block and typing in your text manually instead of copying and pasting in a brand new block? 

[PEPR]

I'll give it a shot! I also have an issue where my fonts in my entire campaign change sizes. For instance, I just completed a campaign and all my text was 14pt. I edited a different text box and all of the text in my entire campaign changed to 16pt. Any thoughts?

[Zoe_H]

Hello @PEPR,

It could be caused due to copy and paste. Try deleting the block and typing in the text manually into a brand new block to troubleshoot. Thanks!