foreign character breaks links and creates huge problem for us

Occasional Participant

foreign character breaks links and creates huge problem for us

I just sent an email to 200+ members that was beyond useless. I immediately got emails back from members saying multiple critical links (to the same page) were broken. I had fully tested the links before sending. Turns out the CC system rejected a Norwegian character "o" with a line through it -- even though it tested just fine. I've had to resend the email which makes me and our association look horrible. This is utterly unacceptable. Our tiny non-profit pays a great deal of a limited budget to CC every year and we have a ton of your competitors as alternatives. When we have a screw up like this you can be sure I will be shopping for a new provider at the first opportunity.

1 REPLY 1
Employee

Hello @J.D.D2,

 

Thank you for reaching out to us. I apologize for any inconvenience this may have caused for your business. I can definitely understand how important it is for you to be able to ensure that your links will be functioning perfectly once you have officially sent your email. When using a link that contains a special character, most programs can experience issues with the links being broken. Special characters often cause issues when using them within a link. Our engineers are aware of the issue and they are currently investigating this issue. I will track your account for this issue and you will be notified with any updates. In the meantime, I would suggest using a URL shortening service on the URL in question. In regards to testing your email to ensure it is working perfectly, I would also suggest creating an email list with just yourself in that listing and live send any emails to yourself first to test the links in your email. I want to apologize once more for the issue you have experienced. Please let us know if there is anything else we can assist with.

 

Thank you for choosing Constant Contact, I hope you have a wonderful day. 

Tiago_R
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