going to junk email folder

KatM4
Participant

going to junk email folder

my test version of the new campaign to 5 different email addresses all went to their junk folder. need help to address this issue

1 REPLY 1
William_D
Moderator

Hello @KatM4 ,

 

Here are some general best practices for deliverability.

 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization). Test emails lack authentication, so this is also something else to consider when determining if you want to go through the additional process of setting up a higher level of authentication for your account.

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.


William D
Community & Social Media Support

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