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gray contact list

Occasional Visitor

gray contact list


I just finish my first email. I am trying to send it out but the box in front of my email list is grayed out. I unable cannot click it. my send later button is not clickable as well.  what is it I am doing wrong?


Thank you for your help!


Re: gray contact list

Hi @AuraldieJ2 


I apologize for the experience you’ve had with scheduling your email campaign! I have taken a look at your account and can see you are still under our trial period. Accounts under our trial periods are only able to schedule emails to 100 contacts. Having a list larger than 100 contacts will cause you to upgrade to a paid account. This is why you are unable to select your list. You currently have more than 100 contacts saved in your account. I would suggest purchasing a plan in order to send this campaign. You can do this by placing your mouse over the Account Name in the upper-right and then click Plans & Pricing in the drop-down.



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