You just charged my card for a past due of $ but we were not in business.....I need that to be credited and charge me to move forward.....we rebuilt our magazine and are relaunching Jan 2020. Please credit I was not trying to pay a past due...I just saved enough to make a current payment for the month moving forward $ !!! Please credit right away
I'm so sorry to hear this! Due to account security we are unable to go into an account's billing details or authorize refunds here in the Community. I can however see you were able to speak with our Billing Support about this as well. If you have any further questions please give a call back into this team. One of these agents can help find the answers you may need!