help

ElanaD1 · ‎03-18-2020

i got a letter that my account would be deactivated in 30 days. I dont use the account at the moment and i cant afford to hold it for 45$/month. I see on the site it says that it can be frozen for as little as $5/month but cant find how to do that and i cant find any online help. thanks elana

ElanaD1 · ‎03-18-2020

I froze my account last year as I was not using it regularly. I got a notice today that it will be deactivated in 30 days if I dont pay. it says on the main page that I can put a hold for as little as $5/month but the only plans it gives me to choose are $44/month. I cant find somewhere for online chat or questions. anyone know how to hold the account for less than 45$

thanks

Elana

Elizabeth_M · ‎03-19-2020

Hello @ElanaD1

I am more than happy to submit a ticket to our billing team on your behalf with this request. If you would like faster turn around feel free to reach out to Billing yourself.

Liz_M
Community & Social Media Support

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