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ElanaD1
Participant
‎03-18-2020 08:09 PM
‎03-18-2020 08:09 PM

help

i got a letter that my account would be deactivated in 30 days. I dont use the account at the moment and i cant afford to hold it for 45$/month. I see on the site it says that it can be frozen for as little as $5/month but cant find how to do that and i cant find any online help. thanks elana

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ElanaD1
Participant
‎03-18-2020 08:08 PM
‎03-18-2020 08:08 PM

I froze my account last year as I was not using it regularly.  I got a notice today that it will be deactivated in 30 days if I dont pay.  it says on the main page that I can put a hold for as little as $5/month but the only plans it gives me to choose are $44/month.  I cant find somewhere for online chat or questions. anyone know how to hold the account for less than 45$

thanks

Elana

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Elizabeth_M
Employee
Employee
‎03-19-2020 09:51 AM
‎03-19-2020 09:51 AM

Hello @ElanaD1 

 

I am more than happy to submit a ticket to our billing team on your behalf with this request. If you would like faster turn around feel free to reach out to Billing yourself. 


Liz_M
Community & Social Media Support

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