how do i submit a help ticket?!!!!

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Solution Provider

how do i submit a help ticket?!!!!

all I see is phone numbers and I'm in a different country

5 REPLIES 5
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CTCT Employee

Re: how do i submit a help ticket?!!!!

Hi @Anyware_Web_Design!

 

There are a number of ways to get ahold of us, including here on the Community forum if you wish. How can we help you today? Let us know if you have any technical support questions and we will help you troubleshoot!

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Regular Visitor

Re: how do i submit a help ticket?!!!!

I have the same problem? 

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Moderator

Re: how do i submit a help ticket?!!!!

Hi @FirstNameL738877 

 

Reaching out and posting in the Community is the perfect way to be connected with our Support. How can we assist with your Constant Contact account today?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Re: how do i submit a help ticket?!!!!

i was told to call for list approval. When I call the phone message says to send a support ticket. 

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Moderator

Re: how do i submit a help ticket?!!!!

Hi @FirstNameL738877 

 

I apologize you're unable to connect with our Support as easily as you should! What is the phone number you are calling or the information are you giving to the virtual assistant? Any list reviews will have to be assisted by our List Review Specialists directly. This team is however only available by phone and can be reached at these hours and numbers. Are you able to connect through to these numbers?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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